Telcos imposing hidden charges will face action - MCMC

Telcos imposing hidden charges will face action - MCMC

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HULU TERENGGANU: The Malaysian Communications and Multimedia Fee (MCMC) will take motion towards any telecommunications firm (telco) that imposes hidden expenses for his or her providers to shoppers.

Deputy Communications and Multimedia Minister Datuk Jailani Johari stated any shopper whose grievance to the telecommunications corporations was not entertained might report the matter to the MCMC.

"The MCMC has arrange a particular Shopper Complaints Bureau to deal with this matter and if it isn't resolved, the fee will take motion towards the related telco.

"However on this matter, the telco ought to evaluate the prevailing contracts...typically the contracts use phrases which are too small.

"This can make the buyer too lazy to learn the phrases and circumstances, and they'll signal the contract and really feel that it isn't something essential they need to know," he stated right here as we speak. - BERNAMA